Frequently Asked Questions
How do I order?
We encourage everyone to order through our Website. However, you may send us a message on Facebook, Instagram or via email to speak with a Live Agent 24/7. Please note we have discontinued ordering via social media and email, but we will always be available to chat live.
How do I choose my size?
Please see sizing chart on the product description of each item at the bottom by the reviews. If you have additional questions, please email us, or send us a message on Facebook or Instagram.
How do I change or cancel my order?
Once your order has been placed, it immediately starts going through our ordering process. If any details of your order are incorrect or you wish to cancel, kindly send us an email, or Facebook or Instagram Message with your order number and we will be more than happy to assist you.
How do I change or cancel my order?
Once your order has been placed, it immediately starts going through our ordering process. If any details of your order are incorrect or you wish to cancel, kindly send us an email, or Facebook or Instagram Message with your order number and we will be more than happy to assist you.
What should I do if I receive the wrong product or order?
If you have received an incorrect product, please send us an email or Facebook/ Instagram message together with your order number and we will assist you immediately.
How do I return my order?
We are more than happy to help! Send us an email, or Facebook or Instagram Message and we will work with you to make your order right provided that the items are unwashed and unworn with the hangtag still attached
How do I know my order status?
Your order will be shipped out within 48 hours of receiving payment. Once shipped out, you will receive an email notification with your tracking number. We know how excited you are for your purchase, so we make sure to process and ship your order as fast as we can. But due to COVID-19 restrictions, safety precautions and recent demand, orders may take a bit longer to ship beyond the processing time. We apologize for the inconvenience.
Can I pick up my order?
Yes! Please see our contact page for our warehouse address. Pick up time is 5PM, if this time does not work for you, kindly send us an email, or Facebook or Instagram Message and we will be happy to accommodate.
When will my order arrive?
Orders are being fulfilled and shipped within the expected processing time. Once your order is shipped, you’ll receive a shipping confirmation email. Here are the average transit times depending on where the parcel is being shipped to:
Metro Manila 1-2 days
Luzon 3-5 days
Visayas 5-7 days
Mindanao 5-7 days
Palawan and other Islands 7-10 days
If you are experiencing any delays or issues with your orders, kindly send us an email or message us on Facebook or Instagram.
How much is the shipping?
Shipping rate is based on weight and your shipping address. We ship via J&T Express. Standard ship prices typically start at:
Metro Manila P115
Luzon P165
Visayas P180
Mindanao P200
If you are experiencing any delays or issues with your orders, kindly send us an email or message us on Facebook or Instagram.
Do you ship internationally?
If you have any inquiries in regards to an international order, please send us an email, or Facebook or Instagram Message.
What is the fastest way to reach you?
Through Instagram Messenger. We typically reply within the hour.